SHIPPING & DELIVERY

PROHAIRKIT.com ships anywhere in the world. We make every effort so that our customers receive their hair tools as quickly as possible. Orders are generally delivered based upon the shipping timeframe selected during checkout. Please select the shipping method that best reflects how quickly you need your tools in hand.

For all International Orders, please contact us at customer support at 917-924-0972 or email us at procustomer@prohairkit.com. International shipments are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. These charges are the responsibility of the recipient. PROHAIRKIT.com has no control over these charges and cannot predict what they might be. If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, and/or shipping charges incurred from this return will be the responsibility of the customer.

PAYMENT SECURITY

Our website is protected using a secure SSL certificate that encrypts sensitive information. Additionally, all transactions are processed directly by Stripe, considered the best in the industry for payment security. Your financial information is encrypted and processed by Stripe and is never shared with PROHAIRKIT.com. Rest assured that your purchase is safe with us!

RETURNS & REPLACEMENTS

If you are not 100% satisfied with your purchase from PROHAIRKIT.com, simply return it to us within 15 days of purchase for a full refund. The products must be unused, in the state in which you received them, and in their original packaging. Please note that the return shipping fee cannot be refunded.

How long does it take to receive my refund? Once we receive your item, please allow up to 24 hours for us to inspect it and issue your refund. Please note that your financial institution and/or credit card company may take an additional 2-10 business days for your credit to post to your account.

  • What to do if item is damaged during shipping? If there is damage to the package and merchandise, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Please don't return the merchandise without going through these steps, as it delays the replacement of the order or the issuance of a credit.

ORDERING

Simply add items to your shopping cart and begin the checkout process. You'll enter your zip code to receive a shipping estimate. You can either checkout as a guest or create an account, which conveniently stores your order history and shipment tracking information.  

PAYMENT, PRICING & PROMOTIONS

Payments are accepted using Visa, Mastercard, Discover, American Express, and Debit Cards  Our checkout process is securely encrypted with a SSL certificate, so your transaction is safe with us! There is no sales tax on purchases unless your purchase is shipped to North Carolina. Be sure to signup for our newsletter to receive information about the latest promotions and newest products.

VIEWING ORDERS

After purchasing, you will receive an order confirmation email.